Privacy Policy

Last updated: June 27, 2025

Salty Cedar Ocean Adventures ("we", "us", "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you book services through our website and SquareUp Appointments, in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian privacy laws.

1. Scope of This Policy

This policy applies to personal information we collect:

  • Through our website (including online booking forms and contact pages).
  • Via SquareUp Appointments and related Square payment services.
  • In person, by phone, email, or social media when you inquire about or book a charter.

2. What Is Personal Information?

Under PIPEDA, personal information is any information about an identifiable individual, such as your name, email address, phone number, payment details, and booking history.

3. Our Privacy Principles

We follow PIPEDA's Ten Fair Information Principles:

  • Accountability – We appoint a Privacy Officer to oversee compliance.
  • Identifying Purposes – We state why we collect personal information.
  • Consent – We obtain meaningful consent before or at collection.
  • Limiting Collection – We collect only what is necessary.
  • Limiting Use, Disclosure & Retention – We use and keep information only as required.
  • Accuracy – We keep records up to date.
  • Safeguards – We protect data with appropriate security measures.
  • Openness – We make our policies easily available.
  • Individual Access – You can access and correct your data.
  • Challenging Compliance – You may raise privacy concerns with us.

4. Information We Collect

Category Examples Purpose
Identity & Contact Name, phone, email, mailing address Confirm bookings, communicate trip details, issue receipts
Booking Details Charter date, party size, preferences, special requests Schedule and customize your experience
Payment Data Cardholder name, card number (collected and processed by Square), transaction IDs Secure payment processing & refunds
Technical Data IP address, browser type, cookies Improve website performance, prevent fraud
Marketing Preferences Consent to receive newsletters or promotions Send offers and updates when opted-in

5. How We Use Your Information

We use personal information to:

  • Confirm, schedule, and manage your charters.
  • Process payments, deposits, and refunds via Square.
  • Send booking confirmations, reminders, and trip updates.
  • Respond to inquiries and provide customer support.
  • Meet legal and regulatory obligations (e.g., tax records).
  • Improve our services, website usability, and marketing effectiveness.
  • Send marketing communications only with your express or implied consent as defined under Canadian Anti-Spam Legislation (CASL).

6. Consent

By providing personal information or booking a charter, you consent to our collection, use, and disclosure of your information as described in this policy. You may withdraw consent at any time, subject to legal or contractual restrictions. Withdrawal of consent may affect our ability to provide services.

7. Disclosure of Your Information

We do not sell or rent your personal information. We may share it only:

  • With Service Providers – e.g., Square Canada, cloud-hosting, email, and IT-support partners who require the data to perform services on our behalf and who are bound by confidentiality obligations.
  • Legal Requirements – If required to comply with a subpoena, court order, or other legal process; or to protect our rights, safety, or property.
  • Business Transfers – In the unlikely event of a merger or asset sale, provided the recipient agrees to privacy protections that meet or exceed PIPEDA.

Cross-Border Transfers

Square may process and store your payment information on servers located in the United States or other jurisdictions. Those jurisdictions may have privacy laws that differ from Canada's. Square's contractual and technical safeguards are intended to protect your data to a standard comparable to Canadian requirements.

8. Security Safeguards

We employ physical, administrative, and technical safeguards appropriate to the sensitivity of the information, including:

  • SSL/TLS encryption of our website forms.
  • PCI-compliant payment handling by Square.
  • Role-based access controls and staff training.
  • Secure password practices and multi-factor authentication where available.

9. Retention & Destruction

We retain personal information only as long as necessary to fulfill the identified purposes and comply with legal obligations (e.g., CRA record-keeping). We securely delete or anonymize information when it is no longer required.

10. Access & Correction

You have the right to request access to the personal information we hold about you and to correct inaccuracies. To do so, contact us in writing (see Section 12). We may require verification of identity and may charge a reasonable fee as permitted by law.

11. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to:

  • Maintain session state and improve user experience.
  • Analyze site traffic via privacy-focused analytics tools. You can disable cookies via your browser settings, but the booking functionality may not work correctly.

12. Contact & Complaints

Questions, access requests, or complaints about our privacy practices may be directed to:

If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada (OPC) at 1-800-282-1376 or visit https://www.priv.gc.ca.

Thank you for trusting Salty Cedar Ocean Adventures with your personal information. We value your privacy and strive to protect it in everything we do.